Practice Flashcards: A-Level Business: People and Operations | Zestly

Question 1

Labour turnover

Accepted Answer

The percentage of employees leaving a business over a specific period. A common mistake is to confuse this with the number of new hires or to miscalculate the percentage base.

Question 2

Labour productivity

Accepted Answer

The output produced per employee over a given time. A common mistake is assuming that higher productivity always means employees are working harder, ignoring technological factors.

Question 3

Piece rate

Accepted Answer

A payment system where workers are paid for each unit produced. A common mistake is assuming it always improves quality, when it often encourages speed over accuracy.

Question 4

Hygiene factors

Question 5

Motivators

Question 6

Span of control

Question 7

Delayering

Question 8

Centralisation

Question 9

Total Quality Management

Question 10

Just-in-time (JIT)

Question 11

Economies of scale

Question 12

Diseconomies of scale